Contact information

Contact Information Policy

Last Updated: June 04, 2026

At SignatureSurplus, we value clear and timely communication with our customers. This Contact Information Policy explains how you can reach us and how we handle the contact information you provide.

Our Contact Information

Email: alexanderpett6@gmail.com
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST)
Response Time: We aim to respond to all inquiries within 24–48 business hours.

For fastest support, please include your Order Number in the subject line when contacting us about an existing order.

What We Use Your Contact Information For

We collect and use your contact information (name, email address, phone number, shipping address, etc.) solely for the following purposes:

Processing and fulfilling your orders
Sending order confirmations and shipping updates
Responding to your inquiries and customer service requests
Sending important product updates or recalls (if needed)
Improving our products and services based on your feedback

We do not sell, rent, or share your personal contact information with third parties for marketing purposes.

How to Contact Us

You can reach us for the following reasons:

Order Questions / Tracking → alexanderpett6@gmail.com
Returns & Refunds → alexanderpett6@gmail.com
Product Information → alexanderpett6@gmail.com
General Inquiries / Feedback → alexanderpett6@gmail.com
Wholesale / Business Inquiries → alexanderpett6@gmail.com

Phone Support

We currently offer support primarily via email to keep costs low and provide accurate written records. Phone support is available only for urgent matters — please email first to request a callback.

Privacy of Your Contact Information

All personal information you share with us is protected under our Privacy Policy. We use secure systems to safeguard your data and only retain it for as long as necessary to provide our services.