Refund policy

Thank you for shopping at SignatureSurplus. We want you to be completely satisfied with your purchase. Please read this policy carefully to understand your rights and our procedures.

Return Window

We accept returns within 30 days of delivery. To be eligible for a return, the item must:

Be unused and in its original condition
Be in the original packaging (including tags and labels)
Include all accessories and manuals

Non-Returnable Items

The following items cannot be returned or refunded:

Personalized or custom-made products
Hygiene-related items (e.g., neck fans, earphones, beauty tools, underwear)
Opened consumable goods
Digital downloads or software
Gift cards

Refund Process

Once we receive and inspect your returned item, we will notify you via email.

If your return is approved, we will process your refund to your original method of payment.
Refunds typically appear on your statement within 5–10 business days, depending on your bank or payment provider.

Partial Refunds

Partial refunds may be issued in the following cases:

Items that are damaged after delivery (not due to shipping)
Items with clear signs of use
Missing original packaging or accessories

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service.
We are not responsible for lost or damaged return packages.

Damaged or Defective Items

If you received a damaged or defective product, please contact us within 48 hours of delivery with photos of the issue. We will arrange for a replacement or full refund at no extra cost to you.